Terms of Service & Email Coaching Agreement
By proceeding with payment and submitting your intake form, you agree to the following terms:
Scope of Service & Expectations: Email coaching includes 3, 5 or 10 email exchanges with your coach (Rumzi Yousef), depending the related purchase. Replies are typically sent within 48 hours (Monday–Friday, excluding weekends), though minor delays may occur in exceptional circumstances. The effectiveness of coaching depends heavily on your active participation and the detail you provide in your messages.
Not Therapy or Medical Advice: Coaching is an educational, goal oriented process designed for personal development. It is not clinical therapy, counselling, psychiatric care, or medical treatment. It is not a "quick fix" and is not a substitute for professional healthcare.
Personal Responsibility & Discomfort: Coaching may invite you to think differently or step outside your comfort zone. You acknowledge that emotional discomfort can be a natural part of personal growth and agree that you remain entirely responsible for your own choices, wellbeing, and actions throughout this process.
Crisis & Emergency Exclusions: This service is not monitored for urgent matters or mental health crises. If you are experiencing suicidal thoughts, severe distress, or a medical emergency, you must immediately contact local emergency services or a crisis helpline.
Limitation of Liability: To the maximum extent permitted by law, your coach (Rumzi Yousef) assumes no liability for any direct, indirect, or consequential decisions, actions, or outcomes resulting from your coaching sessions.
Refund Policy: Payments are final once coaching has commenced. If your coach (Rumzi Yousef) determines during intake review that email coaching is not the right fit for your situation, a full refund will be issued prior to sending the first response.
Privacy and Data Protection
Session Notes During our email coaching exchanges, I may take notes to:
Track your progress and goals
Ensure continuity between sessions
Provide effective, personalised coaching
Data Storage Your session notes and personal information will be:
Stored securely on encrypted cloud services (Google Drive)
Accessible only by me
Protected by password and security measures
Never shared with third parties without your explicit consent (except where legally required)
Data Retention
Session notes will be retained for 6 months after your last session
After 6 months, notes will be automatically deleted unless you request I keep them for future reference
You may request earlier deletion at any time by contacting me
Your Data Rights Under data protection laws, you have the right to:
Access your session notes
Request corrections to inaccurate information
Request deletion of your data
Note: I may retain certain records for up to 12 months if necessary for:
Resolving disputes or complaints
Legal or regulatory requirements
Protecting against liability claims
If you request deletion, I will comply within 30 days unless there is a legitimate reason to retain the information (which I will explain to you).